Privacy Policy — KhayalX

Last Updated: 23-11-2026

This Privacy Policy explains how KhayalX collects, uses, stores, and protects your personal information when you access or use our website, mobile application, or related services (the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.
If you do not agree, please discontinue using KhayalX.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided voluntarily by users during registration, booking, or communication:

• Full name

• Email address

• Phone number

• Location details

• Address provided for service delivery

• Account login details

b. Service & Transaction Information

• Booking history

• Preferred services and providers

• Payment transaction history
  (Note: KhayalX does not store full credit/debit card numbers. Payments are processed securely through third-party payment gateways.)

c. Technical & Device Information

Automatically collected when using the Platform:

• IP address

• Device type and operating system

• Browser type

• App version

• Usage and interaction data
  (Cookies and similar technologies may be used.)

d. Provider Information (for Service Providers only)

• Trade license or business details (when applicable)

• Service information

• Performance and ratings

2. How We Use Your Information

KhayalX uses collected data to:

• Create and manage user accounts

• Process bookings and facilitate customer–provider interaction

• Process payments securely

• Provide customer support

• Improve and personalize Platform experience

• Send notifications, confirmations, and service updates

• Monitor fraud and ensure platform security

• Conduct analytics to improve performance and services

Marketing communications may be sent occasionally. Users may opt out at any time.

3. Sharing of Information

KhayalX may share information only when necessary and never for unauthorized resale.

Information may be shared with:

We do not sell personal data to third parties.

4. Data Storage & Security

We implement administrative, electronic, and physical safeguards to protect personal information.

• Encrypted payment processing

• Restricted internal access to data

• Secure servers and firewalls

• Compliance with applicable UAE cybersecurity and data protection practices

However, no online platform can guarantee 100% security, and users share information at their own risk.

5. Data Retention

We retain information:

• For as long as your account is active, or

• As required by UAE laws for record-keeping and compliance

Users may request account deletion; data may still be retained where legally necessary.

6. Cookies & Tracking Technologies

The Platform may use:

• Cookies

• Session storage

• Analytics tracking

• Device identifiers

These tools help improve user experience, measure performance, and personalize services.
Users may disable cookies through their browser settings, although some features may not function properly.

7. Your Rights

Depending on applicable laws, users may request to:

• Access their stored information

• Update or correct personal data

• Delete their account

• Opt out of marketing communications

• Restrict certain types of data processing (where applicable)

Requests may be submitted to support@khayalx.com.

8. Children's Privacy

KhayalX is not intended for users under 18 years old.
We do not knowingly collect data from minors.
If a minor’s information is found on the Platform, it will be removed upon notice.

9. Third-Party Links

The Platform may contain links to third-party websites or services.
KhayalX is not responsible for their privacy practices or content. Users should review external policies independently.

10. Updates to Privacy Policy

KhayalX may update this Privacy Policy periodically.
Updates become effective upon publication on the Platform.
Continued use signifies acceptance of revised terms.

11. Contact Information

For privacy matters, questions, or data requests, you may contact us at:
📧 support@khayalx.com