Refund & Cancellation Policy — KhayalX

At KhayalX, we strive to provide a smooth and reliable booking experience.
This policy explains how cancellations and refunds are handled for services booked through the Platform.

1. Cancellation by Customer

Customers may cancel a booking according to the cancellation terms provided for each service during checkout.

• Cancellation fees may apply depending on the Provider, service type, and timing of the cancellation.

• If the cancellation is made within the allowed period and qualifies for a refund, the applicable amount will be returned to the original payment method.

2. Cancellation by Provider

If a Provider cancels a booking:

• Customers may choose to receive a refund or reschedule the service at no extra charge.

• KhayalX will assist in rebooking if requested.

3. Refund Conditions

Refund eligibility will follow the refund rules displayed during booking.

Refunds will not be issued when:

• The service has already been delivered.

• The customer cancels outside the permitted cancellation period.

• False or fraudulent claims are detected.

Refunds may be issued when:

• The Provider fails to show up.

• The Provider cancels the booking.

• The customer cancels within the allowed cancellation window.

4. Refund Processing Time

Once approved, refunds will be processed to the original payment method.

The processing time may vary depending on the bank or payment provider.

5. Non-Refundable Items

Some services may be marked as non-refundable before booking.
By completing the booking, the customer agrees to these terms.

6. Modification of Bookings

In some cases, a booking may be modified (time/date change) instead of cancellation.
Modification options depend on provider availability.

7. Contact for Refund & Cancellation Support

For any questions or assistance, customers may contact us:

📧 support@khayalx.com
📞 +971 55 619 1361